TERMS OF SERVICE
General Terms and Conditions of Sale Chew Express Netherlands B.V.
Consumers
Version: March 2026
Article 1. Definitions
In these terms and conditions, the following definitions apply:
1. General Terms and Conditions: the present General Terms and Conditions of Sale of Chew Express;
2. Cooling-off period: the period within which the customer can exercise their right of withdrawal;
3. Chew Express: Chew Express Netherlands B.V., the legal entity that offers products to consumers remotely through its webshop (web address);
4. Day: calendar day;
5. Long-term transaction: a distance contract relating to a series of products, the delivery and/or purchase obligation of which is spread over time;
6. Durable medium: any means that enables the customer or Chew Express to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;
7. Right of withdrawal: the possibility for the customer to cancel the distance contract within the cooling-off period;
8. Customer: customer, a natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with Chew Express;
9. Model form: the model withdrawal form that Chew Express provides for the customer to fill in when the customer wishes to exercise their right of withdrawal.
10. Distance contract: an agreement in which, within the framework of a system organised by Chew Express for the remote sale of products, up to and including the conclusion of the agreement, only one or more means of distance communication are used;
11. Means of distance communication: a means that can be used for concluding an agreement without the consumer and the entrepreneur being simultaneously present in the same room.
Article 2. Identity of Chew Express
Statutory name: Chew Express Netherlands B.V.
Trade name: Chew Express Netherlands B.V. and Braaaf
Registered address: Wisent 12, 5236 PX 's-Hertogenbosch
Phone number: 073 - 7200703, available on weekdays from 08:30 to 16:00.
Email address: info@braaaf.com
Chamber of Commerce number: 61008516
VAT identification number: NL854162562B01
Article 3. Applicability
1. These general terms and conditions apply to every offer made by Chew Express and to every distance contract concluded and orders placed between Chew Express and you, the customer.
2. Additions to or deviations from both the general terms and conditions and the agreement can only be agreed upon in writing and only apply to the specific agreement for which they were made.
3. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the customer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated how the general terms and conditions can be inspected at Chew Express and that they will be sent free of charge as soon as possible at the customer's request.
4. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the customer electronically in such a way that it can be easily stored by the customer on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise at the customer's request.
5. Situations not covered by these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
6. Ambiguities regarding the interpretation or content of one or more provisions of these terms and conditions must be explained 'in the spirit' of these general terms and conditions.
7. The Dutch text of the general terms and conditions is always decisive for their interpretation.
Article 4. The offer
1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. All offers from Chew Express are without obligation and are valid while stocks last. Chew Express is entitled to change and adjust the offer.
3. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow a good assessment of the offer by the customer. If Chew Express uses images, these are a true representation of the products offered. Obvious mistakes or errors in the offer do not bind Chew Express.
4. Quantities, weights, sizes, prices, images, technical and/or chemical specifications, type of composition and quality, etc., mentioned on the website, quotations and other documents are solely for indication and informational purposes. Although the main characteristics are displayed as accurately as possible, they are only approximate indications and cannot be a reason for compensation or dissolution of the agreement.
5. Every offer contains such information that it is clear to the customer what rights and obligations are attached to accepting the offer.
Article 5. The agreement
1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the customer accepts the offer and complies with the conditions set therein.
2. If the customer has accepted the offer electronically, Chew Express will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by Chew Express, the customer can dissolve the agreement.
3. If the agreement is concluded electronically, Chew Express will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a safe web environment. If the customer can pay electronically, Chew Express will observe appropriate security measures.
4. Chew Express can - within legal frameworks - ascertain whether the customer can meet their payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, Chew Express has good reasons not to enter into the agreement, Chew Express is entitled to refuse an order or request with reasons, or to attach special conditions to its execution.
5. Chew Express will send the following information with the product to the customer, in writing or in such a way that it can be stored by the customer in an accessible manner on a durable medium:
a. the visiting address of the Chew Express establishment where the customer can lodge complaints;
b. the conditions under which and the manner in which the customer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information about guarantees and existing after-sales service;
d. the data included in Article 4, paragraph 3 of these terms and conditions, unless Chew Express has already provided this data to the customer before the execution of the agreement;
6. In the event of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.
7. Every agreement is entered into under the suspensive conditions of sufficient availability of the relevant products.
Article 6. Right of withdrawal
General
For product deliveries:
1. When purchasing products, the customer has the option to cancel the order without stating reasons for 14 days. Non-consumers are excluded from this right. Chew Express may ask the customer for the reason for withdrawal, but cannot oblige them to state their reason(s).
2. The cooling-off period mentioned in paragraph 1 starts on the day after the customer, or a third party designated by the customer in advance, who is not the carrier, has received the product;
3. If Chew Express has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period determined in accordance with the preceding paragraphs of this article.
4. If Chew Express has provided the information referred to in the preceding paragraph to the customer within twelve months of the start date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the customer received the information.
Customer's obligations during the cooling-off period
5. During the cooling-off period, the customer will handle the product and its packaging with care. The customer will only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The customer may examine the product but not use it. The basic principle here is that the customer may only handle and inspect the product as they would be allowed to in a store.
6. The customer is only liable for any diminished value of the product resulting from handling the product in a manner beyond what is permitted in the previous paragraph.
7. The customer is not liable for any diminished value of the product if Chew Express has not provided them with all legally required information about the right of withdrawal before or at the conclusion of the agreement.
Invoking the right of withdrawal
8. If the customer wishes to exercise their right of withdrawal, the customer must notify Chew Express's customer service via email within the cooling-off period. When withdrawing, the customer must state the relevant order number and the relevant products. The customer can also invoke the right of withdrawal before the product has been received.
9. If the customer has not notified their wish to exercise their right of withdrawal or has not returned the product to Chew Express after the cooling-off period, the purchase is final.
10. If Chew Express enables the customer to notify their withdrawal electronically, Chew Express will send an acknowledgment of receipt after receiving the notification.
11. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 10, the customer must return the product, or hand it over to (an authorised representative of) Chew Express. This is not necessary if Chew Express has offered to collect the product themselves. The customer has in any case observed the return period if they return the product before the cooling-off period has expired.
12. The customer must return the product undamaged with all supplied accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by Chew Express.
13. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the customer.
14. The customer bears the direct costs of returning the product.
15. If an entire order is returned, any accompanying goodies must also be returned. If these are not returned, they may be charged for.
Refund upon withdrawal
16. If the customer has paid an amount, Chew Express will refund this full amount, including any delivery costs if the entire order is returned, as soon as possible, but no later than 14 days after withdrawal. Unless Chew Express offers to collect the product itself, Chew Express may wait with reimbursement until Chew Express has received the product or conclusive proof of complete return by the customer can be provided, whichever occurs first.
17. Chew Express will use the same payment method for reimbursement that the customer has used, unless the customer has agreed to a different payment method and provided that the customer does not incur any costs as a result.
18. If the customer has chosen a more expensive delivery method than the cheapest standard delivery, Chew Express is not obliged to refund the additional costs for the more expensive method.
19. If the total value of the order after return falls below (amount) (and the customer has not returned the entire order), Chew Express is authorized to still charge the shipping costs of (amount). Chew Express will set this off against the amount you receive back.
Excluded from the right of withdrawal
20. A right of withdrawal does not apply to a purchase concerning:
a. the supply of goods manufactured according to your specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the customer, or which are clearly intended for a specific person;
b. the supply of goods that spoil quickly or have a limited shelf life;
c. the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery
d. the supply of goods that, due to their nature, are irrevocably mixed with other goods after delivery.
Article 7. The price
1. During the period of validity stated in the offer, the prices of the products offered will not be increased, except for price changes resulting from changes in VAT rates.
2. The prices mentioned in the product offer are in euros, include VAT, and exclude delivery costs.
3. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, Chew Express is not obliged to deliver the product at the incorrect price. It may happen that the stated price is incorrect and there is an unrealistic offer. If this is the case, Chew Express may decide to still charge you the correct price. In that case, the customer has 14 days to dissolve the purchase, provided the products have not been used.
Article 8. Conformity and Warranty
1. Chew Express guarantees that the products comply with the agreement, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations existing on the date of the conclusion of the agreement. Only if agreed in writing with Chew Express does Chew Express guarantee that the goods are suitable for a purpose other than normal use.
2. Any defects or incorrectly delivered products must be reported to Chew Express in writing as soon as possible after delivery. Products must be returned in their original packaging and in new condition.
3. The customer is obliged to read and follow the information and advice from the manufacturer accompanying the delivered products before using them.
4. The warranty does not apply if:
a. the delivered goods show one or more imperfections or deviations that fall within a reasonable tolerance;
b. the goods have been used for a purpose other than that for which they are normally intended or have been used, stored or transported improperly in the opinion of Chew Express;
c. the damage is caused by negligence of the customer or because the customer has acted contrary to instructions, directions and advice from Chew Express;
d. the customer has not fulfilled their obligations towards Chew Express (both financial and otherwise).
5. The processing of a warranty claim does not suspend the customer's payment obligation.
6. If attention is paid to a complaint outside the described cases, this is done entirely without obligation, and the customer cannot derive any rights from it.
Article 9. Execution of the agreement
1. Chew Express will exercise the greatest possible care in receiving and executing product orders.
2. Chew Express is entitled, without the customer's permission, to outsource the agreement or parts thereof to or have them performed by third parties not employed by Chew Express. Chew Express is further entitled, without the customer's permission, to transfer the agreement in whole or in part to another party.
3. The customer ensures that all data, which Chew Express indicates are necessary or which the customer reasonably should understand are necessary for the execution of the agreement, are provided to Chew Express in a timely manner. If the data required for the execution of the agreement are not provided to Chew Express in time, Chew Express has the right to suspend the execution of the agreement.
Article 10. Delivery
1. The place of delivery is the address that the customer has made known to Chew Express.
2. Chew Express always strives to deliver all products within the agreed time, but in some cases, delivery may be delayed due to circumstances. The delivery period stated in the offer is not a strict deadline and is only approximate.
3. The stated or agreed delivery period will in any case, but not exclusively, be automatically extended by the period(s) during which:
a. there is a delay in manufacturing and/or shipping and/or any other circumstance temporarily preventing execution, regardless of whether this can be attributed to Chew Express;
b. the customer fails to fulfill one or more obligations towards Chew Express or there is a well-founded fear that the customer will fail to do so, regardless of whether the reasons for this are justified or not;
c. the customer does not enable Chew Express to execute the agreement; this situation occurs, for example, if the customer fails to communicate the place of delivery.
4. All delivery terms are indicative. The customer cannot derive any rights from any stated terms. Exceeding a term does not entitle the customer to compensation.
5. The customer must accept and inspect the goods purchased from Chew Express (see warranty). If these goods are refused by the customer or delivery proves impossible, the goods may be stored by Chew Express, at the expense and risk of the customer. The costs of storage are for the account of the customer. Chew Express will demand performance, but Chew Express reserves the right to dissolve the agreement without judicial intervention, without prejudice to Chew Express's right to compensation.
6. If delivery of an ordered product proves impossible, Chew Express will endeavor to make a replacement item available. It will be clearly and comprehensibly reported at the latest upon delivery that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are for the account of Chew Express.
7. The risk of damage and/or loss of products rests with Chew Express until the moment of delivery to the customer or a representative designated in advance and made known to Chew Express, who is not the carrier, unless expressly agreed otherwise.
Article 11. Retention of title
1. All products supplied by Chew Express remain the property of Chew Express until the customer has paid the full outstanding amount.
2. The customer may not pledge these products or encumber them in any other way and must store them as identifiable property of Chew Express.
Article 12. Payment
1. Orders placed via the internet site can be paid for using the payment options listed on the site. For payment using a credit card or electronic payment method issued by a third party, the terms and conditions of the relevant card issuer or bank apply.
2. The Customer must pay the amounts due as a result of concluding an agreement directly via i-Deal. The Webshop therefore requires full prepayment for all products to be delivered.
3. The Customer cannot assert any rights regarding the execution of the relevant order or service(s) until the agreed advance payment has been made.
4. As long as a price due under the agreement has not been paid, the Webshop cannot be obliged to execute the agreement.
5. The customer has the duty to report inaccuracies in provided or stated payment data to Chew Express without delay.
1. Force majeure means that there are circumstances due to which Chew Express cannot deliver its products, cannot deliver them on time, or cannot deliver them properly, without this being the fault of Chew Express. If there is force majeure, there is no attributable shortcoming on the part of Chew Express.
2. Force majeure includes, but is not limited to, fire, theft, malicious damage, war, terrorism, civil war, riots, (government measures due to) epidemic or pandemic, bad weather conditions, transport difficulties, incapacity for work, company occupation, and other serious disruptions in the business of Chew Express.
3. In the event of force majeure, Chew Express may suspend the execution of the agreement for the duration of the force majeure or dissolve the agreement for the part not yet executed. Chew Express is then not liable to the customer for any damages. With regard to the already executed part of the agreement, the customer remains obliged to pay.
4. If the force majeure lasts longer than 60 consecutive days, the customer may dissolve the agreement in writing. Chew Express is not liable to the customer for any damages.
Article 14. Intellectual property rights
1. The customer explicitly acknowledges that all intellectual property rights to displayed information, communications, or other expressions relating to the products and/or to the internet site belong to Chew Express, its suppliers, or other rights holders.
2. The customer may not publish or reproduce the work of Chew Express unless Chew Express gives written permission to the customer for this.
3. All intellectual property rights, including but not limited to copyrights, trademark rights, and database rights, to the information, texts, images, logos, etc., belong to Chew Express and/or its licensors. The customer may not infringe upon them.
Article 15. Confidential information and personal data
1. To execute the agreement with the customer, Chew Express processes the customer's personal data. Chew Express processes personal data in accordance with the GDPR. More information on how Chew Express handles personal data can be found in the privacy statement on the Chew Express website.
2. Personal data will not be retained longer than legally permitted or necessary for the execution of the agreement.
3. Chew Express takes as many measures as possible to technically and organizationally secure personal data.
4. If the customer wishes to exercise one of their rights under the GDPR, this request can be submitted in writing via info@braaafshop.com
Article 16. Liability
1. Chew Express is not liable for advice provided by or on its behalf, unless there is deliberate recklessness and/or intent on the part of Chew Express. The information on the internet site is compiled and maintained by Chew Express with continuous care and attention. However, errors cannot always be avoided. Therefore, no rights can be derived in any way from the information offered on the internet site. Chew Express accepts no liability for damage that in any way results from the use of the internet site or from the incompleteness and/or inaccuracy of the information provided on the internet site and/or damage as a result of the (temporary) unavailability of the internet site.
2. Chew Express bears no responsibility for photos, descriptions, and other informational materials on the internal site, which have been published by third parties.
3. The customer must always give Chew Express the opportunity to handle a complaint, otherwise the liability claim and thus the compensation will lapse.
4. The liability of Chew Express, regardless of the legal basis, is always limited to the amount covered by the liability insurance concluded by Chew Express.
5. If, for whatever reason, no payment is made under this insurance, any liability arising from any legal ground whatsoever is limited to the invoice value of the order, excluding sales tax, or at least that part of the order to which the liability relates.
6. Chew Express only supplies the products. The customer is solely responsible for their correct processing. Chew Express cannot therefore be held liable for damage caused by incorrect or improper use.
7. Consequential damage such as business and/or stagnation damage, loss of turnover and/or profit, loss of production or diminished value of products is excluded from compensation.
8. The customer indemnifies Chew Express against claims from third parties unless it is legally established that these claims are a result of deliberate intent or gross negligence of Chew Express and the consumer moreover demonstrates that he/she cannot be blamed in any way in this regard.
9. Any liability of Chew Express expires if the customer does not invoke the shortcoming within one year after the reason for it arises.
Article 17. Complaints procedure
1. Complaints about the execution of the agreement must be submitted to Chew Express within 7 days, fully and clearly described, after the customer has discovered the defects or should reasonably have discovered them. If the Client fails to do so, no claim can be made regarding a defect in performance. The goods and work are then deemed to conform to the agreement.
Article 18. Partial nullity
If one or more provisions of this agreement are not or not entirely legally valid, the remaining provisions shall remain fully in force. Instead of the invalid provisions, the parties will consult on a replacement arrangement that approximates the intention of the parties and the economic result they seek as closely as possible in a legally effective manner.
Article 19. Applicable law and competent court
1. Agreements between Chew Express and the customer to which these general terms and conditions relate are exclusively governed by Dutch law. This also applies if the customer resides abroad.
2. All disputes arising from the agreement concluded between the customer and Chew Express or from further agreements that may result therefrom, will be settled by the Dutch court of the District Court of Oost-Brabant.
Appendix I – Model withdrawal form
Model form for dissolution / withdrawal
To: Chew Express Netherlands B.V. and/or Braaaf
Registered address: Wisent 12, 5236 PX 's-Hertogenbosch
Phone number: 073 - 7200703, available on weekdays from 08:30 to 16:00.
Email address: info@braaaf.com
I/We (*) hereby notify you that I/we (*) withdraw from our contract concerning the sale of the following goods/provision of the following service (*)
Name(s) of consumer(s): ………………………………………………………..
Ordered on (*)/Received on (*) : ………………………………………………………..
Address of consumer(s): ………………………………………………………..
Order no.: ………………………………………………………..
Batch No. packaging: ………………………………………………………..
Best Before packaging: ………………………………………………………..
Possible reason for dissolution/withdrawal:
……………………………………………………..……………………………………………………......
Signature of consumer(s)
…………………………………………………………….
Date: ………………………………………………
(*) Delete where inapplicable.