Frequently asked questions

Yes, Braaaf's packaging is recyclable. We believe it's important to make conscious choices, also for the environment.

The best-before date is indicated on every package. Store the snacks in a cool, dry place and close the resealable packaging tightly after use. This will keep them fresh until the last bite.

Snacks are a supplement to the daily diet and should make up a maximum of 10% of the daily calorie intake. The calories per 100 grams are listed on each product page, making it easy to calculate this. If in doubt, you can always contact your veterinarian.

Yes, most snacks are suitable for puppies from approximately 8 weeks old. The product page always states from what age a snack is suitable. For puppies, preferably choose smaller and softer variants such as our soft snacks.

We have an extensive range of hypoallergenic and mono-protein snacks, such as our salmon and butcher products. These contain only one protein source, minimizing the chance of an allergic reaction. View our hypoallergenic collection for the full range.

Yes, all our snacks are free from added grains, gluten, and sugars. They are made from natural ingredients without unnecessary additives.

That depends on your dog's size, age, and needs. Use our selection tool on the homepage, which will ask you a few short questions and immediately provide personalized advice. You can also filter by dog size, age, and needs on our overview page.

You can pay via iDEAL/Wero, PayPal, or pay afterward with Klarna.

Unfortunately, you cannot change or cancel your order after you have placed it. If you wish to change or cancel your order, please contact us here.

No, it is not mandatory to create an account. However, we do recommend creating one so you can track your order and so we can keep you informed about new products or special offers.

Your bank details are not stored.

Please contact us as soon as possible at info@braaaf.com or call +31 (0)73-7200703. Preferably, include a photo, and we will resolve it for you as quickly as possible.

At the moment, we only ship within the Netherlands.

Shipping is free for orders over €29.95. For orders under this amount, shipping costs will be charged. You will see the exact costs during checkout.

Orders are shipped from our warehouse in the Netherlands within 1–3 business days. After dispatch, you will receive a confirmation with track & trace.

Your satisfaction and that of your dog are our top priority. Contact us via info@braaaf.com or call 073-7200703, we are happy to help you find a suitable solution.

At the moment, orders are only shipped within the Netherlands.