Frequently asked questions
Do you have a question that is not listed here? Please feel free to contact us!
Order
Can I change or cancel my order?
Can I change or cancel my order?
Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.
Shipping and returns
To which countries are Braaaf orders shipped?
To which countries are Braaaf orders shipped?
At the moment, orders are only shipped within the Netherlands.
Products
Is it necessary to create an account to order Braaaf products?
Is it necessary to create an account to order Braaaf products?
No, it is not mandatory to create an account. However, we do recommend creating one so you can track your order and so we can keep you informed about new products or special offers.
Are my bank details stored?
Are my bank details stored?
Your bank details are not stored.
Payment
What payment options are available?
What payment options are available?
You can pay via PayPal, iDEAL/Wero, various credit cards, or with Klarna after payment.
About Braaaf
At Braaaf, we love dogs just as much as you do. That's why we make honest, healthy snacks, without unnecessary additives. Because every dog is good, even when they're naughty.